Top 10 Jobs Most Impacted and Replaced by AI

In a sign of the growing influence of artificial intelligence (AI) in the corporate landscape, Europe’s leading fintech giant Klarna made headlines last month after it announced that it replaced 700 customer service representatives with AI. According to the company, its AI assistant now handles tasks equivalent to those previously undertaken by the 700 employees who were let go. This workforce reduction underscores the accelerating adoption of automation and AI-driven solutions in modern businesses.

However, the impact of AI on job displacement extends beyond traditional blue-collar roles. A recent report by the International Monetary Fund (IMF) sounded the alarm, predicting that AI will affect as much as 60% of jobs in advanced economies. This warning highlights the far-reaching implications of AI technology on various sectors of the workforce, emphasizing the urgent need for proactive measures to address the evolving nature of employment in the age of automation.

The IMF isn’t the only one sounding the alarm on AI job displacement. In collaboration with Accenture, the World Economic Forum also dropped another report delving into the looming impact of large language models (LLMs) on employment. The report digs deep into the integration of LLMs across different sectors, shedding light on a seismic shift in how we engage with information and, consequently, how we earn our keep.

“In the latest white paper of the Jobs of Tomorrow series, [we] present an examination of the potential impact of large language models (LLMs) on jobs. The integration of LLMs in various industries presents a paradigm shift in how we interact with information and, by extension, how we work,” WEF wrote.

Top 10 Jobs Most at Risk of Being Replaced by AI

Below are the top ten jobs that will be most impacted by AI, according to a study from the World Economic Forum.

  1. IT

  2. Finance

  3. Customer Sales

  4. Operations

  5. HR

  6. Marketing

  7. Legal

  8. Supply Chain

  9. Tech Jobs (Coders, computer programmers, software engineers, data analysts)

  10. Market Research Analysts

The final pair of roles on the roster stem from insights in a recent report from Business Insider. It highlights how generative AI tools such as ChatGPT and Google Gemini are set to shake up these particular occupations.

And thanks to Visual Capitalist, we’ve got an infographic hot off the press showcasing the findings of a World Economic Forum report. This graphic estimates the varying degrees of exposure different job departments face when it comes to AI disruption.

Data and Methodology

To pinpoint which job departments would be most affected by AI, the researchers followed a specific methodology and evaluated more than 19,000 tasks associated with various occupations, such as reading documents, to ascertain if language played a significant role. Tasks that were identified as language-dependent underwent further scrutiny to gauge the level of human involvement required to complete them.

Using this comprehensive analysis, the researchers were able to project how AI would impact different occupational groups. This methodical approach provided valuable insights into the potential ramifications of AI on the workforce across various industries.

Department Large impact (%) Small impact (%) No impact (%)
IT 73 26 1
Finance 70 21 9
Customer Sales 67 16 17
Operations 65 18 17
HR 57 41 2
Marketing 56 41 3
Legal 46 50 4
Supply Chain 43 18 39

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